Amazon Account Management for Sellers Who Want to Stop Firefighting
Fewer Surprises
Policy and performance issues get flagged while they're still a warning, not after Amazon has already acted.
Faster Case Resolution
Support tickets get worked with Amazon's actual process in mind, not generic templated replies.
Cleaner Metrics
Order defect rate, late shipments, and cancellations get tracked and addressed before they threaten account standing.
Documented Process
You get visibility into what's happening in your account instead of a black box.
Time Back
The account maintenance work that eats a founder's week gets handled by people who do it daily.
Overview
What We Manage
Seller/Vendor Central case log and support tickets
Account health dashboard and performance metrics
Policy violation flags and appeal drafting
Order defect rate, late shipment, and cancellation tracking
Returns and A-to-z claim monitoring
Account-level compliance (tax, safety, restricted categories)
Our Process
1. Account Health Audit
We review your current metrics, open cases, and any active or recent policy flags to see where the real risk sits.
2. Case Log Cleanup
Open tickets get triaged, answered, or escalated so nothing sits unresolved for weeks.
3. Monitoring Setup
We put a routine check in place for account health, policy notices, and defect metrics so issues get caught early, not after a suspension notice.
4. Standard Operating Procedures
We document how account issues get handled so response isn't dependent on one person remembering what to do.
5. Ongoing Management
Cases, appeals, and account health get handled on a working cadence with status updates you can actually read.
Who This Service Is For
- Sellers managing account health themselves and losing time to it every week
- Brands that have had a policy flag, suspension scare, or unresolved case backlog
- Vendor Central suppliers dealing with chargebacks and compliance requirements
- Growing sellers who need account operations handled before they scale further
- Anyone whose “Amazon person” just left and left a mess behind
Why Work With Us
This is the account-level work we’ve been doing for 10+ years — it’s not glamorous, but it’s the foundation everything else (ads, listings, growth) sits on top of. Because we run it as part of the whole-account view rather than a standalone ticket queue, account health issues get connected to their actual cause, whether that’s a listing problem, an inventory gap, or a supplier issue. Send us your current account health score and open cases as your 7-Day Free Trial problem, and we’ll show you what we’d fix first.
Frequently Asked Questions
Can you help if my account is already suspended?
We can review the suspension notice and help build the appeal, but we won't promise reinstatement — no agency legitimately can. What we can control is the quality and accuracy of the appeal and the account cleanup that follows.
Do you handle Vendor Central as well as Seller Central?
Yes, both, though the workflows differ — Vendor Central involves chargebacks and PO management that Seller Central doesn't.
Is this the same as Marketplace Management?
No. This service is focused on one Amazon account's day-to-day health and operations. Marketplace Management is about running your presence across multiple marketplaces (Amazon, Walmart, Flipkart) as a coordinated strategy.
Will you also manage my ads and listings?
Account management covers account health, cases, and compliance specifically. Ads and listing work sit under our Amazon Ads Management and Listing & Catalog Management services — we coordinate all three when a client uses more than one.
How often will I hear from you?
We set a reporting cadence during onboarding based on how active your account issues are — weekly is typical, more often if something's actively unresolved.
What's the very first thing you look at?
Your account health dashboard and open case log — that's where the real risk usually lives, and it tells us more than a sales report would about what's actually going on.
Give Us Your Account Health Problem. We’ll Show You a Plan in 7 Days.
Send us your account health dashboard and open case log. We’ll show you a plan in 7 days — no long-term commitment required. Related reading: Listing & Catalog Management, Inventory & FBA Management, and Ecommerce Consulting.